Field Supervisor / Crew Trainer / Assistant Operations Manager
Field Supervisor /Trainer
Job Title: Field Operations Supervisor
Reports to: Operations Manager
Goal: Provide the training, personal development, and mentorship to a successful and diverse team of service techs.
A 24-year-old Field Services company in Oakland County is looking for a Field Supervisor.
Requirements:
- Must be able to climb a 32 feet extension ladder and lift 60-80 lbs.
- 2+ years in a supervisory role and valid Driver’s License.
- Previous window and pressure washing experience is a plus.
Task, Duties, and Responsibilities:
- Directly supervises 15-30 field technicians.
- Maintains rigorous safety protocols.
- Responsible for training employees; planning and directing work; appraising performance; rewarding and disciplining employees; addressing job discrepancies; and resolving problems.
- Mentor and motivate staff to improve professional and personal achievement.
- Work closely with managers to identify and implement strategies and programs for individual and team goals.
- Ensure accuracy of all reporting.
- Maintain a professional level of customer service in the field.
- Maintain schedule and staffing levels to meet daily and seasonal workflow
Expectations as a Field Operations Supervisor:
- Enhance staff through recruiting, hiring, and mentorship.
- Enforcement of work safety standards.
- Enforcement of production standards.
- Cultivate a positive work environment and cohesive culture.
- Ensure the implementation of proven operations systems.
- Contribute ideas to improve service quality and customer experience.
- Directly communicate with customers to resolve any issues.
We are a competitive and performance-based environment, dedicated to personal growth and development, focused on shared values and goals. We embrace the hard work and perseverance necessary to achieve long-term success. We maintain a positive work environment that fosters respect and gratitude for our employees and customers.
You must be a leader dedicated to continual improvement for yourself and others; able to inspire and motivate the team; and clearly communicate the expectations and goals of our shared vision.
